Whatever Happened to Excellent Customer Service by Scott Kerschbaumer

Book Synopsis
“Remember, if you ever need a helping hand, you'll find one at the end of your arm ... As you grow older you will discover that you have two hands. One for helping yourself, the other for helping others..”
Audrey Hepburn

“Don't take life to seriously because you'll never get out alive.”
Josh Shippe

“If you find yourself in a hole, the first thing to do is stop digging.”
Will Rodgers

Author, actor and serial entrepreneur Scott Kerschbaumer chose the above quotes because he is usually never satisfied with just one thing. Each of these quotes have meaning to Scott but put them together and the sum total of their weight far exceeds their individual worth. Scott considers our capacity to imagine as that which separates us from all other forms of life and makes us so special.

Author’s Biography
While studying Musical Theater at Southern Methodist University, Scott opened his first nightclub in Dallas. Another club soon followed outside of Austin. He returned to Pittsburgh in 1993 to Assistant Direct and Co-Produce several feature films. Scott's life changed after meeting Eva on a movie set in 1996 and he created a syndicated online/offline media network that successfully distributed tens of thousands of long forgotten NFL Films Documentaries. After marrying Eva in 1999, the couple soon opened ESSpa Kozmetika Organic Spa & Skincare - a nationally recognized establishment named the 3rd Best Spa in America. 2010 saw Scott appointed to the DAYSPA Magazine's Editorial Advisory Board and publication of his new book, Whatever Happened to Excellent Customer Service. Scott was awarded the Order of Minerva for his volunteer efforts as a motivating and mentoring college students and is a regular speaker at business conferences throughout the country. He is also the co-host of the talk show, A Political Point, airing every Thursday at 10:30AM on TalkShoe.com

Reviews
Hello Scott - I'm writing to thank you for the wealth of information that you shared with me and the WSBA ladies at yesterday's WSBA event. I enjoyed your presentation and got just what I wanted - marketing tips. Due to your inspiration, I've spent the last 2 hours generating my newsletter to the event participants and inviting them to join my contacts. Later on this afternoon, I will update my profile highlighting you and your great presentation. It was a pleasure to meet you. Have a great day!
With much appeciation,
Monica Galore
Tastefully Simple

Dear Scott - You have truly changed my outlook on customer service. Every single person that I met was nothing but nice to me while I was there this past Saturday. I was greeted promptly and cordially as soon as I walked in. I was offered a cool and refreshing drink while I filled out my paperwork. I was escorted personally to the back by the young lady that would do my facial. That room in itself was the most relaxing place that I had ever been. She was very attentive to my needs, making sure at all times that I was comfortable and relaxed. My face afterwards was so smooth and soft. My skin is a little on the sensitive side, and not once did I feel that unknown burning sensation. I was then taken directly to the young lady that would be doing my manicure and pedicure. She was very friendly and talkative while not being overwhelming or pushy for information like some nail technicians can be. She changed the water for me just because it was a little too warm. We went into the pedicure room and she made me feel like I was the most important person in the world, sitting on those comfortable couches. Again, I left one of your staff feeling like a million dollars. I was then taken to the wonderful massage room. The one with all of the dark purple, that was simply amazing. The woman has hands of gold. I felt every ounce of stress just drip away. The time didn’t fly by either; there was no ticking clock tracking my time. It was just a full hour of complete pampering. Thank you so much for creating your diamond in the rough. I had an absolutely awesome time and can not wait to spend more time with you and your attentive staff in such a relaxing and rejuvenating environment.
A million thanks,
Chandra Pettyjohn


Whatever Happened to Excellent Customer Service
by Scott Kerschbaumer

Author: Scott Kerschbaumer

Price: $19.95

Pages: 126

ISBN: 978-1-60743-823-6

Publishing Company:
DHM Publishing: 2010

Available at:
www.BetterBusinessBooks.net and
ESSpa Kozmetika Organic Spa & Skincare


About the Cause
From July 1, 2010, through December 31, 2010, a portion of the proceeds from the sale of Whatever Happened to Excellent Customer Serivce will go to the Make-A-Wish Foundation.