Disney Experience

The latest news, comments, thoughts and ideas about and from ESSpa Kozmetika

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Christin Durham
Guest
Aug 13, 2012
7:30 AM

I want you to know that my organization attended a training titled "If Disney ran your Hospital" by Fred Lee, a hospital Exc who applied Disney principles to the hospitals he ran. As a front-line staff, it was the best training that I attended. We got to look at our service from the customer's perception and of course it is always different. I can share a copy of the book with you. The principles apply no matter what the business.

I also want you to feel confident that the customer service is ALWAYS caring and client-centered. I have attended your spa since it was located off of 28 and I have watched you grow this business in a positive direction and Scott has been a huge part of getting it to where it is now. I would suggest you continue to keep the client first and think of creative ways to cater to us. I have been to other spas and I have not found one in comparison as yet and that includes out of state, so Kudos.

From an improvement standpoint, my only concern is access. The appointments are always booked so far in advance that I find it hard to get into a set schedule with my spa treatments. I don't have any solutions to offer since I don't know the details of your scheduling. I work in a Doctor's office so I know how access can be limited especially when demand grows and fluctuates.

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17 Brilliant Ave ~ Pittsburgh, Pa 15215
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PLEASE NOTE: The above and any other statements or information on this website is not provided as nor is to be interpreted as medical advice. ESSpa and it's employees do not perform medical treatments and our services are not to be considered as such. We encourage all customers to ask a medical professional before scheduling any treatment at ESSpa if they have any question. Website TOS